Simple Exchanges: Send shoes back in original condition/packaging with a note with order number. Avoid any marring or soiling as this will render them unfit for re-sale as new mail order item. (do not wear to dance practice, or outdoors, use an old towel or carpet to fit shoes before full dancing). After fitting, send shoes back with a tracing of BOTH feet (to help avoid a repeat) within 14 days of purchase. Please include your name, address, order number and a brief note (size you are exchanging for etc...) General Shipping & Exchanges Shipping: All exchanged shoes are shipped after receipt of the original incoming shoes are processed. Redhead Industries does not accept packages requiring postage and reserves the right to expedite outbound shipping at no additional cost to customer. All prices,shipping, terms charges are subject to change without notice. Refunds: (retail customers 20 days from original purchase price) to customers original purchase transaction method, less 10% and any shipping charges,
PO Box 98
Hilton NY 14468
Redhead Industries manufactures and sells only new Irish dance shoes and socks.
Measuring: Stand on ruler or make tracings with both feet flat on smooth (kitchen type) floor measure from heel to the longest point on foot. For greater accuracy measure BOTH feet. Wear a medium weight (poodle type) sock. Use your larger foot for ordering both hard and soft shoes. Make a cardboard cutout from tracings and send with inbound shoes to be exchanged.
Shipping in USA: Irish soft shoes and poodle socks typically ship the same or next business processing day. Irish jig shoes or boys reels usually ship from Readhead Industries in 5-10 business days. All retail orders ship fifo, as one order with delivery confirmation/tracking in the USA. When ordering please allow for performance time of year and for fitting or breaking in your new shoes. Allow minimum 7-10 shipping travel days for international orders. Refunds are to the original purchase transaction method, less 10% and any shipping costs, upon final receipt of incoming shoes from 30 days of purchase. Redhead Industries does not accept packages requiring postage. Redhead Industries reserves the right to expedite shipping at no additional cost to customer.